Privacy Policy

Privacy Policy

Effective as of 24/03/2021

Thank you for visiting our website. This Privacy Policy outlines how personal information is collected, used, and protected by Andrews Plaza Bank and its affiliated group of companies. We are committed to maintaining the confidentiality and integrity of your personal data and uphold the following privacy principles:

Our Privacy Principles

  • Purposeful Use: We collect personal information relevant to understanding your financial needs and providing you with high-quality banking services and products.

  • Confidentiality Commitment: All employees, group companies, and authorized third parties are bound by strict confidentiality obligations.

  • Permissible Sharing: Your information may be shared with subsidiaries or agents of Andrews Plaza Bank where permitted by law and solely for service delivery.

  • Security Assurance: We operate robust security systems to prevent unauthorized access, even by staff members, and ensure your data remains protected.

  • Legal Compliance: We may be required to disclose your personal information to governmental, regulatory, or judicial authorities under proper legal authority.

Data Security

At Andrews Plaza Bank, security is our top priority. We maintain appropriate physical, electronic, and managerial measures to safeguard your data:

  • Our servers are protected by firewalls and monitored 24/7 to prevent unauthorized access.

  • Personal information is never sent via ordinary email; we urge users to use secure email services available on our website.

  • Personal data is retained only for as long as necessary and in compliance with statutory requirements.

Only authorized staff, agents, or contractors ā€” all under strict confidentiality agreements ā€” are permitted to access your information.

Security Responsibilities

We believe security is a shared responsibility:

  • Never share your User ID, password, or sensitive banking credentials.

  • If you suspect your credentials are compromised, contact us immediately to take corrective measures.

  • Andrews Plaza Bank uses high-standard security protocols to safeguard your interests and combat online fraud.

Collection of Personal Information

As part of our global compliance strategy ā€” including adherence to the General Data Protection Regulation (GDPR) ā€” we ensure transparency and accountability in how we collect and process personal data.

Your privacy rights include the ability to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion of data

  • Transfer data across borders

  • Object to data processing

GDPR Compliance

Andrews Plaza Bank, through its operations in The Bahamas, North America, and globally, adheres to GDPR mandates when handling data of EU and North American residents.

1. What We Collect

We collect only essential personal data including:

  • Full Name

  • Address

  • Nationality

  • Email & Phone Number

  • Government-issued ID Numbers

Note: We will never ask for your CVV, PIN, password, or secure passcodes.

2. Why We Collect It

We collect this data to deliver banking services in accordance with local and international regulatory requirements.

3. How We Use It

Personal data is securely stored and processed at our headquarters or authorized facilities. We ensure data is handled per regulatory and information security standards.

4. Retention Policy

We retain personal data for up to 10 years, or longer if required by financial or governmental regulations. Disposal of data is conducted per applicable laws.

5. Consent

Your consent is required for the collection and processing of personal data.
To provide you with uninterrupted banking services, please ensure you provide the necessary consent.

For inquiries or to withdraw your consent, contact us at:
šŸ“§ protectiondata@andrewsplazabank.com

Remedies for Personal Data Violations

If your data is compromised, please contact our Data Protection Office. Within 3 business days, we will:

  • Provide our position on the complaint and actions taken, or

  • Inform you of when an official response will be issued

Remedies may include investigations, reporting to authorities, recovery and correction of data, and control enhancements.

Use of Cookies

We use cookies to enhance website functionality and analyze visitor usage:

  • Cookies help us understand browser types, usage patterns, and optimize the site.

  • They do not collect personally identifiable information unless previously provided.

  • You may disable cookies via your browser settings.

Privacy Contact Information

If you have questions or concerns about our Privacy Policy, please contact us:

šŸ“ž +1-866-756-9381
šŸ“§ contact@andrewsplazabank.com